When it comes to automating customer interactions, selecting the right voice AI platform is crucial for boosting business efficiency and ensuring customer satisfaction. Whether you’re managing customer service inquiries, supporting sales outreach, or handling high-volume calls, your platform should be easy to use, customizable for your industry, and packed with powerful analytics and features.

In this comparison, we’ll look at Bolna and Vapi, two prominent voice AI platforms, to help you make the best choice for your business.

Why Choose Bolna?

Bolna is designed with your needs in mind. It’s a versatile and user-friendly voice AI platform that allows businesses to quickly deploy specialized agents across various industries. From appointment booking to batch calls, Bolna is packed with robust features to help you streamline tasks efficiently.

Key Features of Bolna:

Cost-Effective Pricing: Calls start at just $0.03/min, making Bolna an affordable solution.

Pre-made Industry-Specific Agents: Deploy agents tailored for sectors like e-commerce, retail, healthcare, recruitment, and SaaS within minutes.

Intuitive Bot Builder: Customize prompts with ease using OpenAI-powered tools—no technical expertise required.

Detailed Analytics: Access call summaries, transcripts, and recordings directly from the platform for actionable insights.

Batch Calling: Handle outbound sales, announcements, and feedback calls effortlessly.

Low Latency: Experience response times as low as 500-800ms for seamless interactions.

On the other hand, Vapi offers basic customer support tasks and requires significantly more customization to match what Bolna delivers right out of the box. If you’re looking for a comprehensive, user-friendly solution, Bolna has everything you need and more.

See Bolna in Action

Check out one of Bolna’s agents in action! Watch our demo call to experience how Bolna’s virtual receptionists can revolutionize your front desk operations.

Ready to try it yourself? Learn how to import AI agents on our platform here.

Detailed Comparison

PRICING	Cost-effective, as low as $0.03/min of calls	Higher cost, starting at $0.08/min of calls
APPLICATION	Customer service, sales outreach, appointment booking, feedback collection and more	General customer service and support agents
INDUSTRIES	E-commerce, retail, healthcare, recruitment, F&B, SaaS and customer services	Retail, healthcare, and service businesses
INTEGRATIONS	Direct platform access with easy setup for integrations	Integrations are available through complex custom setups
ANALYTICS & REPORTING	Extensive call summaries, transcripts, and recordings are present directly on the platform	Call logs are limited to call time and duration
LATENCY	Extremely low (500-800ms)	Moderate latency
CUSTOMER SERVICE	24/7 support with personalized onboarding and demonstration calls	Standard support available only through mails and chat
AGENT FUNCTIONS	Appointment booking, availability checking, call transfer, call hang-up, and the option to build custom functions	Only call transferring function available, with option to create custom functions
BATCH CALLING	Supports batch calls for outbound sales, announcements, and feedback calls	Not available
PROMPT CUSTOMIZATION	User-friendly bot builder function, powered by OpenAI, for customizing prompts with no experience needed	Manually customizable prompt which requires expertise in prompt engineering
AGENT TEMPLATES	A wide variety of templates are offered for specific use cases for both inbound and outbound voice agents	Only 2 templates are available for creating agents
PRE-MADE AGENT OPTIONS	Multiple pre-made industry-specific agents (e.g., Food & Beverage, Healthcare Front Desk) are present	Very limited options are available
CONFIGURATION & CUSTOMIZABILITY	Intuitive setup with minimal technical expertise required	Flexible setup, but requires technical expertise
SETUP TIME	Agents are ready to be deployed within minutes	Requires additional time to create agents and functions

Why Bolna Stands Out

Bolna is the more versatile and cost-effective solution for businesses looking to enhance their customer interactions. With extensive integrations, detailed reporting, and advanced automation capabilities, Bolna ensures you get the most value for your investment.

Industries We Serve

Bolna specializes in creating tailored solutions for:

• E-commerce: Handle customer inquiries and support sales with ease.
• Healthcare: Streamline patient appointments and follow-ups.
• Recruitment: Automate candidate outreach and interview scheduling.
• SaaS: Enhance customer success efforts with seamless automation.

Try Bolna Today

Discover how Bolna can transform your business operations. Explore our playground and experience the power of cutting-edge voice AI technology. Whether you’re in e-commerce, healthcare, recruitment, or SaaS, Bolna equips you with everything you need to deliver exceptional customer experiences while keeping costs low.